Privacy Policy

Last Update: August 1, 2024

1. What information we collect about you and why?

We may collect two types of information: personal information (“Personal Information”) and information that is not Personal Information. Please note that we do not sell your personal information to anyone.

What Personal Information Do We Collect?
  • When you use Spectrum Mood's services. We collect Personal Information such as your name, email address, age, gender, physical address, billing information and other information you provide to Spectrum Mood. We also acquire your Internet protocol address and/or mobile device identification, which certain jurisdictions consider to be Personal Information because it could be used to identify an individual or device if it were combined with other identifying information.
  • Customer Service Inquiries. We may capture user information when you send us questions or comments regarding the Services and other inquiries. Information collected in this manner will only be used to contact you and/or respond to your inquiry/issue.
  • Third-Parties. We may also obtain Personal Information about you through third party sources such as public databases, social media platforms and or affiliates.
  • Careers and Internship Opportunities. When you submit your resume via email, we may keep a record of your contact information and resume. We will use such information to respond to you.
  • Press and Media. We may capture your Personal Information when you contact us about press inquiries or opportunities to collaborate with SM.
  • We generally do not request on or through the Services other information that is often considered “highly sensitive,” such as other financial account information (e.g., credit report information, bank account numbers), or government-issued identification (e.g., your social security card, drivers’ license, or passport), although we reserve the right to do so when such information is necessary to verify your billing information.
  • We take reasonable precautions to protect the confidentiality and security of your Personal Information by using industry-recognized security safeguards such as site monitoring, secured networks and servers, firewalls and/or encryption. Unfortunately, no method of transmission over the Internet is completely secure. Therefore, while we strive to protect your Personal Information within industry standards, we cannot guarantee its absolute security.
What Non-Personal Information Do We Collect?
  • Some of the information that we acquire cannot identify, distinguish or trace you or your device, even if combined with other identifying information, and some information that could be considered Personal Information when combined with other identifying information is not used in a way that identifies, distinguishes or traces you or your device, but is instead used in an anonymous way, often aggregated with other anonymous information about other users.
  • If your Personal Information changes, or if you no longer choose to use the Services, you can contact customer service via email at to assist you with changes to your account. To the extent your account closes or becomes inactive, we will continue to protect your information as described in this Privacy Policy.
2. How we use information about you?

We may use the Personal Information we collect in the following ways:

  • to provide you with updates and relevant information about the Services, offers, promotions, news, events and other relevant information. Such direct marketing shall be sent in response to a request from you to receive marketing emails or similar communications.
  • to quickly process your requests for information and to allow us to respond efficiently to user questions;
  • to monitor the statistics in connection with the Services;
  • to respond to or satisfy legal requirements, such as a court order, a subpoena or a law enforcement agency’s or other public agency’s request;
  • to help prevent the instigation of a crime, to help facilitate an investigation related to public safety, to help protect the safety of any person using the Services, to help protect the security or integrity of the Services, or to enable us to take precautions against liability;
  • to provide information to service providers or such companies who provide support for the operations of the Services and who do not use or disclose the information for any other purpose;
  • to allow us to disclose your information to the extent permitted by law.

3. How your information may be shared?

Except as set forth below, we do not sell, trade, or otherwise transfer to third parties our users’ Personal Information unless we receive their consent. That being said, in the following situations, we may share Personal Information with outside parties:

  • Partners, Consultants and Service Providers. We may disclose Personal Information to our partners, third party consultants and service providers (such as psychologists, colleges and other educational institutions and their employees, providers of hosting, support, refunds, maintenance, third party payment processing agencies, and remedial and repair services) to the extent that they require access to our databases, or the information contained in our databases, to service us;
  • Enforcement of Rights/Security. We reserve the right to release Personal Information (i) when we are under legal compulsion to do so (e.g. we have received a subpoena) or we otherwise believe that the law requires us to do so, (ii) when we believe it is necessary to protect and/or enforce the rights, property interests, or our safety, the safety of our users, or the safety of others, or (iii) as we deem necessary to resolve disputes, troubleshoot problems, prevent fraud and otherwise enforce the Privacy Policy and other user agreements;
  • Reorganization or Sale. In the event that we merge with or become a part of another organization, or in the event that we are sold, we sell all or substantially all of our assets, or we are otherwise reorganized, the information you provide will be one of the transferred assets to the acquiring or reorganized entity;
  • As Otherwise Allowed by Law. We may transfer Personal Information to third parties where we are expressly authorized by applicable law to do so;
  • Aggregated Information. We may aggregate information that you provide with information provided by other individuals in such a manner that the information is not personally identifiable to you, and we may transfer that aggregated information to third parties;
  • We may make available services such as blogs, message boards and chat functionality to which you are able to post information and materials. Please note that any information you disclose through the Services becomes public information, and may be available to visitors and to the general public. In addition, when you choose to make a posting via the Services, certain Personal Information will be available for other users to view. We urge you to exercise discretion and caution when deciding to disclose Personal Information about you, or any other information, via the Services. WE ARE NOT RESPONSIBLE FOR THE USE BY ANY THIRD PARTY OF ANY PERSONAL INFORMATION YOU VOLUNTARILY DISCLOSE THROUGH THE SERVICES;
  • With your express consent.

4. How we store and process information about you?

In order to communicate with you about offers and opportunities, the information that we collect from you may be transferred to, stored, used and processed by SM in New Zealand or one of our service providers based in New Zealand or outside of New Zealand. Such entities may be engaged in, among other things: (i) preparing and sending notifications; (ii) the processing of payment details; and (iii) the provision of support services. When you provide Personal Information to us or our service providers or vendors, you consent to the processing of your information. We will take reasonable steps to ensure that information about you is treated securely in accordance with this Privacy Policy, and that all information you provide to us is stored on our secure servers or those of our service providers.

By submitting information, you agree to the collection, transfer, storage, use and processing of information about you for the purposes described in this Privacy Policy.

9. Contact

If the user wishes to make suggestions to the brand to improve the contents, information, and services offered on its website, you can write to the following e-mail address: [email protected].

5. How long we will hold Personal Information about you?

We will hold Personal Information about you on our systems for as long as is necessary for the relevant Service, subject to any applicable laws and/or regulations. In the case that you wish to cancel your registration, once an account is deleted, we will not use the Personal Information about you other than for administrative purposes.

6. How you can opt-out from receiving communications from us?

At any time, you can add or remove your name from a SM list by contacting us at [email protected].

We will endeavor to comply with your request as soon as reasonably practicable. Please keep in mind that if you opt-out of receiving promotional messages from us, we will continue to send you transactional messages and important account-related information regarding the Services.

You may also manage your receipt of marketing and non-transactional communications by clicking on the “Unsubscribe” link located on the bottom of any SM marketing email and following the instructions found on the page to which the link takes you. You cannot opt-out of receiving transactional e-mails related to the Services. Please allow us a reasonable time to process your requests.

7. Cookies and our Analysis ToolsCookies and our Analysis Tools

We may use cookies, log files, clear gifs, and/or similar devices to identify you, to keep track of the user’s interactions with the Services, and to and enhance certain activities available via the Services. These devices are small text or other electronic files that are used for user-identification purposes, record-keeping purposes, and to increase the ease of use of the Services. We may use persistent or not-persistent cookies. Users can remove or reject persistent cookies by following the directions provided in their Internet browser’s “help” file. If a user removes a persistent cookie or rejects persistent cookies, the functionality of the Services, or any part thereof, may be impaired or unavailable.

We use one or more third-party analytics services to evaluate your use of the Services, compile reports on activity (based on their collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, data and time, amount of time spent on particular pages, what sections you visit, number of links clicked, search terms and other similar usage data), and to analyze performance metrics.

8. Information over the Internet and other websites

The Internet is a global network and, therefore, there are times when information about you travels globally and may not always be completely secure. If you provide us with information over the Internet, this will be at your own risk. By using the Services, you agree and authorize us to process information in this way. However, please be assured that we use commercially reasonable procedures and security features to prevent unauthorized access to information about you.

9. Legal Disclaimer

We are not responsible nor will be liable to you in any way for events beyond our direct control. Because of the complex and constantly changing nature of our technology and business, we cannot guarantee nor do we represent that our performance will be error-free, and to the maximum extent permitted by law we will not be liable for any direct, indirect, incidental, consequential or punitive damages or other loss suffered by you and relating to the use or release of your Personal Information.

10. Contact

To contact use or remove your name from a SM list, please email us at [email protected].

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